Frequently Asked Questions

Yes - all our shipments are fully insured and trackable until they reach your doorstep.

Yes – customers receive a 1.5% discount on bank transfers from the website prices. To avail this discount, please get in touch with us on WhatsApp, and we will manually process your discount.

Typically between 7–14 days or up to 21 days during peak times. Rings can be fast-tracked if the order is urgent. If you wish to fast-track your order, please WhatsApp +971 58 880 1544 and we'd be happy to help!

No – we'll do everything we can to get your order to you as fast as we can.

Sales taxes and duties are added at the checkout – the taxes and duties vary depending on your shipping destination – if the sales tax is not added at checkout, then you'll need to pay DHL prior to them delivering the goods.

No – we only require a 20% deposit for you to secure the order – we trust that you're serious about your selection! Full payment is required within 3 months of order confirmation unless agreed otherwise - if full payment is not paid within 3 months, Azalia Mozaffarian reserves the right to cancel the order & hold the deposit.

• UAE - next day delivery
• GCC - 2-3 days delivery
• Europe - 2-5 days
• US/Australia - 5-10 days

There are rarely any delays at customs, which Azalia Mozaffarian has no control over. We always try our best to get shipments delivered ASAP.

No - the price you receive from your sales consultant is the final price, you will not have to pay anything extra on delivery.

Yes - all shipments are tracked with DHL Express.

For all orders over $1,500, shipping is included.

Orders can be collected from our design studio: Azalia Mozaffarian
Office 3107, Floor 31
Mazaya Business Avenue - Tower AA1
Jumeirah Lakes Towers
Dubai

Azalia Mozaffarian ships internationally using DHL Express (Fully Tracked and Insured). There are a few exceptions to this due to DHL not shipping for security reasons.

Yes – you can contact your sales consultant or email us at info@azaliamozaffarian.com – once the order is cancelled, refunds will be issued within 5-10 working days.

Yes, we offer complimentary aftercare services in our main design studio in Dubai (UAE). We recommend having your diamond ring cleaned and inspected once per year or in the event of trauma.

Some examples of Azalia Mozaffarian' Complimentary Services would include:

• Resizing
• Prong Tightening
• Polish & Cleaning
• General Ring Inspection
• Rhodium Coating

For peace of mind, we also have aftercare workshops in London (UK), Dublin (Ireland), Brisbane (Australia) and New York (USA), which will offer one free resize within 3 months of delivery.

Please contact your sales consultant on WhatsApp or email us at info@azaliamozaffarian.com

The refund will take between 5 – 10 working days.

To ensure zero risk for all our customers, every single diamond that we select, or that you order, goes through a thorough inspection process before we confirm the diamond. If it doesn't match our sparkle and clarity requirements, which ensure the diamond looks amazing, we reject the diamond and offer a 100% refund or find you something else that is either equal to or better than the initial option.

Azalia Mozaffarian diamonds are 100% conflict free and in compliance with the United Nations Kimberley Process. Our diamonds are purchased through De Beers and Al Rosa sightholders, so they come from the following countries: South Africa, Botswana and Angola. De Beers and Alrosa supply many established brands such as Cartier and Harry Winston.

• Natural diamonds - typically GIA
• Lab-Grown Diamonds - typically IGI

Certification only comes with diamonds 0.3ct or above - certification is relatively expensive, so it does not come with diamonds smaller than 0.3ct. Should you wish for this to be done, you can do so independently or at an extra cost.

Yes – we offer complimentary engravings of all languages, numbers and symbols.

Yes! – anything that is used regularly is subject to natural wear and tear, so needs to be looked after properly. For the warranty to apply, you need to maintain your jewellery once a year professionally. White gold jewellery needs to be recoated with rhodium once every 12-36 months, depending upon wear and tear.

Cleaning your jewellery at home is really easy and should be done once a week to keep your diamond sparkling! It can be done in 7 simple steps:

• Place your jewellery in a small bowl
• Add liquid soft hand soap directly to the piece – DO NOT use bleaches, clothes/dishwasher detergents
• Add hot water (hot to the touch but not boiling) to the bowl
• Leave to soak for 5 minutes
• Gently brush with an old toothbrush
• Rinse in warm water
• Dry with a microfiber cloth

If your ring is scratched (metal scratches easily, so this will happen), only a professional polish will remove the scratches, so bring it into our design studio and we’ll get this polished out for you.

We can typically resize within 2-3 EU sizes, depending on the ring style; outside of this, a remake is required. Full eternities cannot be resized and will need to be remade at the cost of the customer.

Azalia Mozaffarian offers one complimentary resizing in the following locations:

• Head Office – Dubai, UAE
• Aftercare workshop – London, UK
• Aftercare workshop – New York, USA
• Aftercare workshop – Dublin, Ireland
• Aftercare workshop – Brisbane, Australia